TERMS AND CONDITIONS

(Terms of Use) of the QazMedAI mobile application

Version 1. Effective date: October, 2026

1. General Provisions

1.1. These Terms and Conditions (the "Terms") govern the relationship between the user of the QazMedAI mobile application (the "App") and Medical Research Projects LLP, BIN 070340003817 (the "Operator"), which owns, develops and operates the App. The App is designed for members of the Republican Public Association "Sectoral Trade Union of Workers of Medicine and Related Industries "QAZMED"" (the "Union").

1.2. Registering in the App constitutes the user's full and unconditional acceptance of these Terms in accordance with the Civil Code of the Republic of Kazakhstan. If the user does not agree with the Terms, they may not use the App.

1.3. The Privacy Policy, available in the App and on https://mrpastana.com/, forms an integral part of these Terms.

2. Definitions

• User — an individual over 18 years of age who is registered in the App.

• Union Member — a user who is a member of the Union at the time of using the App.

• Subscriber — a user who is not a Union member and has purchased a paid subscription.

• Account — the user's record in the App, linked to their mobile phone number.

• AI Assistants — App features that generate responses using an artificial intelligence language model.

• Digital Request — a message from the user to Union specialists sent through the App.

• Anonymous Feedback — a report of a problem in which the user's identity is hidden from the employer and third parties.

3. Who May Use the App

3.1. The App is intended only for persons over 18 years of age.

3.2. The App is free of charge for Union members for the entire period of membership. Membership is verified by mobile phone number.

3.3. Persons who are not Union members may access the App through a paid subscription (Section 7).

3.4. The Operator grants the user a non-exclusive, non-transferable, revocable right to use the App for personal purposes, including in their professional activities, within the scope of its features and on these Terms.

4. Registration and Account

4.1. Registration and sign-in are carried out using a mobile phone number confirmed with a one-time SMS code.

4.2. The user is responsible for keeping access to their device and SIM card secure. Actions taken through the account are deemed to have been taken by the user.

4.3. If the user loses their phone number or suspects unauthorized access, they must notify the Operator immediately.

4.4. Each person may have only one account.

5. App Features

5.1. AI Assistants:

• Legal 24/7 — helps users understand their labor rights and the steps to take;

• ICD — helps find the right International Classification of Diseases code;

• Clinical Protocols — helps find the requirements of current clinical protocols;

• Psychological Support — listens, helps structure emotions and suggests next steps; if needed, the user can submit a request and a psychotherapist will contact them.

5.2. Digital Request — the user writes in the App and receives a reply from a Union specialist within 20 (twenty) business days.

5.3. Anonymous Feedback — the user can safely report a problem; their identity is hidden from the employer but known to the Union so that it can help.

5.4. News and announcements from the Union are delivered to users in real time.

5.5. The Operator may change, add or discontinue individual features of the App.

6. Limitations of the AI Assistants

6.1. AI Assistant responses are generated automatically and may contain inaccurate, incomplete or outdated information.

6.2. AI Assistant responses are for reference only and do not constitute legal advice, a medical opinion, a diagnosis, a treatment prescription or psychotherapy.

6.3. ICD codes and clinical protocol information must be checked against official sources approved by the authorized healthcare body. Decisions on coding, diagnosis and treatment are made by, and are the responsibility of, the healthcare professional.

6.4. For important legal matters, users are advised to send a Digital Request to a Union specialist or to consult a lawyer.

6.5. Psychological support in the App is not emergency care. If your life or health, or someone else's, is at risk, call 112 or 103 immediately.

6.6. Users must not enter data that could identify patients (full name, IIN, etc.) or any other information protected by medical confidentiality.

6.7. Before making any decision about health — your own or your patients' — consult a doctor or follow the official regulatory documents.

6.8. If an AI Assistant response contains unacceptable, offensive, dangerous or clearly incorrect information, the user can report it with the "Report" button under the response or by e-mail to the Operator. The Operator reviews such reports and takes steps to address their causes.

7. Paid Subscription

7.1. Subscriptions for persons who are not Union members are purchased through App Store or Google Play in-app purchases. The price and term of the subscription are shown in the App and in the app store before purchase. No free trial is offered. Before purchase, the subscription screen shows the subscription title, length and price, as well as links to these Terms and the Privacy Policy.

7.2. Payment is charged to the user's Apple ID or Google Play account upon confirmation of purchase.

7.3. The subscription renews automatically unless cancelled at least 24 hours before the end of the current period. The account is charged for renewal within 24 hours before the end of the current period.

7.4. Subscriptions can be managed and cancelled in the Apple ID or Google Play account settings. Deleting the App or the account does not cancel the subscription.

7.5. Refunds are handled under Apple's or Google's rules and in accordance with the consumer protection laws of the Republic of Kazakhstan.

7.6. A subscriber who joins the Union may cancel their subscription and use the App free of charge.

7.7. A previously purchased subscription can be restored on a new device with the "Restore Purchases" button using the same Apple ID or Google Play account.

8. User Obligations

The user agrees not to use the App to:

• violate the laws of the Republic of Kazakhstan or the rights of third parties;

• post knowingly false, offensive or defamatory information;

• share personal data of third parties without a lawful basis;

• impersonate another person;

• attempt to bypass security measures, decompile or modify the App, collect data by automated means, or place excessive load on the servers;

• send mass mailings or advertising, or give third parties access to the account.

9. Intellectual Property

9.1. Exclusive rights to the App, its source code, design, texts and marks belong to the Operator.

9.2. The user retains the rights to the information they submit through the App. The user permits the Union and the Operator to use it to the extent necessary to handle the request and prepare anonymized analytics.

10. Liability

10.1. The App is provided "as is". The Operator makes reasonable efforts to keep it running smoothly but does not guarantee that it will be free of interruptions or errors.

10.2. To the extent permitted by the laws of the Republic of Kazakhstan, the Operator and the Union are not liable for decisions made by the user solely on the basis of AI Assistant responses, for failures of communication networks or app stores, or for the consequences of the user losing control of their phone number or device.

10.3. Nothing in these Terms limits liability that cannot be limited under the laws of the Republic of Kazakhstan.

11. Suspension and Termination

11.1. The user may delete their account at any time in the App ("Profile" → "Delete account") or by request as described in the Privacy Policy.

11.2. The Operator may suspend or restrict a user's access if these Terms are breached.

11.3. When Union membership ends, free access ends and the user's data is deleted in accordance with the Privacy Policy. The user may continue to use the App by purchasing a subscription.

12. Changes to the Terms

The Operator may amend these Terms. The new version is published in the App and on https://mrpastana.com/ and takes effect upon publication unless otherwise stated. Users are notified of material changes in the App. Continued use of the App means acceptance of the new version.

13. Governing Law and Disputes

13.1. These Terms are governed by the laws of the Republic of Kazakhstan.

13.2. Disputes are resolved through negotiation. A claim should be sent to the Operator's e-mail and will be reviewed within 30 (thirty) calendar days.

13.3. If a dispute is not resolved, it will be referred to the court at the Operator's location, unless otherwise provided by the consumer protection laws of the Republic of Kazakhstan.

14. Additional Terms for iOS Users

• These Terms are concluded between the user and the Operator, not with Apple Inc. ("Apple"). The Operator, not Apple, is responsible for the App and its content.

• Apple has no obligation to provide any maintenance or support services for the App.

• If the App fails to conform to any applicable warranty, the user may notify Apple, and Apple will refund the purchase price of the App (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.

• Apple is not responsible for addressing any claims by the user or any third party relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, consumer protection claims, and intellectual property infringement claims. The Operator is responsible for such claims.

• The user represents that they are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and are not listed on any U.S. Government list of prohibited or restricted parties.

• Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against the user.

• Google LLC is not a party to these Terms and is not responsible for the App.

15. Language Versions

These Terms are made in Kazakh, Russian and English. In the event of any discrepancy between the texts, the Russian text prevails.

16. Contacts

• Operator: Medical Research Projects LLP, BIN 070340003817

• Address: apt. 53, bldg. 33, Aksai-3 microdistrict, Auezov district, Almaty, Republic of Kazakhstan

• E-mail: yerzhanov.bauyrzhan@gmail.com, tel. +7 701 783 0836

• Website: https://mrpastana.com/